Returns & Cancellation Policy

Last updated: March 2026

1. Custom Products

LucyBCard products are custom-printed business cards made to your design specifications. Due to their personalized nature, our return policy differs from standard retail products.

2. Cancellation Before Production

You may cancel and receive a full refund if:

• Cancellation is requested within 24 hours of placing the order
• The order has not yet entered production
• A cancellation request is sent in writing to info@lucybcard.com

Refunds are processed within 14 business days to the original payment method.

3. After Production Begins

Since products are custom-made, orders cannot be canceled once production has started. Returns of correctly manufactured products are not accepted.

4. Defective Products

If you receive a defective or incorrectly manufactured product:

• Contact us within 7 days of delivery at info@lucybcard.com
• Include photos of the defect
• We will evaluate each case and offer a replacement or credit

Production defects include: printing errors, significantly wrong colors, physical damage from manufacturing.

Not covered: errors in customer-approved designs, minor color differences between screen and print.

5. Design Changes

Design changes are free before proof approval. After approval, changes require a new order.

6. Lost Shipments

• We will check the status with the shipping carrier
• If confirmed lost, we will send a replacement order
• We are not responsible for carrier-caused delays

7. Contact

• Email: info@lucybcard.com
• Phone: +972-52-951-7999 (Ben Peretz)
• Subject line: "Return/Cancel Request - [Order Number]"